10bet Privacy Policy — Our Commitment to Protecting Your Data
We believe your personal data should be fully protected at all times. This policy transparently outlines what information is collected when you use the 10bet platform, why it is collected, and how it is kept secure.
What Data We Collect
Account Information
When you register with 10bet, we collect your name, date of birth, email address, and mobile number. Government-issued ID details may also be requested for identity verification. This information is used to create your account, enable login, and provide customer support. We never collect personal data beyond what is necessary.
Device & Browser Information
Your device type, operating system, browser version, and IP address are collected automatically. This information helps maintain platform security and resolve technical issues. If you access the site from a mobile device, screen resolution and app version may also be recorded. This data is never sold separately or shared with third parties for marketing purposes.
Payment & Financial Information
BDT transaction records for deposits and withdrawals by Bangladeshi users are stored securely. The date, amount, and method of payments made via bKash, Nagad, or bank transfer are all logged. Full bank card numbers and PINs are never stored — only transaction reference details are kept. Industry-standard encryption is applied to protect all financial data.
Usage Data
The games you play, the events you bet on, and how long you are active on the platform are all collected automatically. This usage data is used to personalize your experience and monitor responsible gaming. It also helps detect unusual or risky behavior, and all analysis is conducted while keeping your privacy intact.
How Your Information Is Used
10bet uses your data only for specific, legitimate purposes. It is never used for anything unauthorised or unrelated. The main purposes are outlined below:
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Account Management
Your information is used for registration, login, password recovery, and account verification. Without it, secure access to the platform cannot be guaranteed.
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Transaction Processing
Your financial information is used to process BDT deposits and withdrawals and to maintain your transaction history, ensuring your funds remain secure.
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Customer Support
Your account information is used to resolve issues and manage support tickets. Access to relevant data is necessary to provide a timely resolution.
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Fraud Prevention
Login data and device information are analysed to protect your account and detect suspicious activity. This helps safeguard both your funds and your identity.
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Responsible Gaming
Usage patterns are analyzed to identify risky behavior, and alerts are issued where necessary. This is done entirely in your interest.
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Platform Improvement
Anonymous usage statistics are used to improve platform performance and the overall user experience. This analysis is conducted without revealing any individual identity.
Cookies & Tracking Technologies
When you visit the 10bet website, we use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on future visits. We primarily use three types of cookies:
Essential Cookies
These cookies are essential for the platform to function. They maintain your login session and ensure a secure connection. Disabling them will prevent the site from working properly.
Analytics Cookies
These cookies collect data on how users interact with the site. All information gathered is anonymous and used solely to improve our services. You can disable them at any time through your browser settings.
Preference Cookies
These cookies remember your language preference, theme settings, and other customisation options so you don't have to reconfigure them every time you visit. They can be managed through your browser settings.
You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling certain essential cookies may affect how some features of the platform work. We never use third-party tracking cookies for advertising networks.
How Long Your Data Is Retained and How It Is Protected
Retention Period
Relevant data is retained for as long as your account remains active. After account closure, some information may be kept for a defined period to meet legal obligations.
Financial transaction records are typically retained for five to seven years in compliance with Bangladesh's financial regulations. Once the applicable retention period expires, data is securely deleted.
Security Measures
10bet uses industry-standard TLS/SSL encryption for all data storage and transmission. Our servers are protected by firewalls and access control systems.
Only authorized personnel have limited access to your personal data. Regular security audits are conducted to identify and address any potential vulnerabilities.
Our Response to Data Breaches
In the event of a data breach, 10bet will promptly notify all affected users. The nature and impact of the incident will be assessed and the necessary remedial actions will be taken.
We fulfill our obligation to notify the relevant authorities within the legally required timeframe. Protecting your data is our highest priority, and we operate with full transparency in every situation.
Sharing Data with Third Parties
10bet never sells your personal data to advertisers or unrelated third parties. In certain specific circumstances, however, limited information may need to be shared — details are outlined below.
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Payment Processors
The financial information required to process BDT transactions through bKash, Nagad, or our banking partners is shared with those partners. They adhere to strict security standards and use your data solely to complete transactions. Your full account details are never shared with them.
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Legal Obligations
Information may be disclosed in response to a court order or a lawful request from a regulatory authority. In such cases, only the minimum information specifically requested will be shared. We always make every effort to protect user privacy.
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Technology Service Providers
We work with trusted providers for server hosting, security monitoring, and technical support. These providers are contractually required to keep your data confidential and may never use it for their own purposes.
Outside of the situations listed above, your information is never shared with third parties. We sign data processing agreements with every partner to ensure your rights are fully protected.
Your Rights & How to Contact Us
Right to Access Your Data
You can request at any time to find out what personal data 10bet holds about you. We are required to respond in writing within 30 days of receiving your request. A copy of your data will be provided free of charge.
Right to Rectification
If any information on your account is incorrect or incomplete, you can request a correction. Most details can be updated directly through your account settings. For more complex changes, our support team is available to help.
Right to Erasure
Once your account is closed and the applicable retention period has passed, you may request that your data be deleted. Note that certain information may need to be retained for a defined period due to legal obligations. You will be notified once the deletion process is complete.
Policy Updates
10bet may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a notice on the platform. The date of the most recent update will be shown at the bottom of the page. We recommend reviewing this policy regularly to stay informed of the latest version. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Contact Methods
For any questions, complaints, or requests regarding your data privacy, please contact our support team. You can reach our data protection team by email:
Email: support@10bet-jit.com
We typically respond within 24 to 48 business hours. For more detailed assistance, please visit our FAQ page here.
Play Safe, Enjoy with Peace of Mind
Your data is secure at 10bet, and your privacy is our top priority. Open an account today and enjoy the best betting experience in Bangladesh.